Terms & Conditions


Online Shop – Click & Collect


These terms and conditions refer to any items purchased via our online shop available on this website:  https://topwoodtimber.co.uk

All products remain the property of Topwood Timber  ( Topwood Garden Buildings Ltd )  until full payment is received.



Prices shown on the website are exclusive of tax. The total price of a product and the relevant VAT tax rate is shown on checkout.



All items purchased must be paid in full before the product can be collected from the Topwood Timber in Crowborough or delivered to your address when any delivery charges have been paid.


Voucher Code/ Special Offers

Unless otherwise stated voucher codes and special discount offers are limited to one per person, email and address.


All items which have been purchased via our click & collect service shall be available for collection during normal opening hours or by prior arrangement.



For all products with FREE LOCAL DELIVERY options the areas of delivery covered area within a 10 mile radius our business base in Crowborough, East Sussex and includes the post codes TN1, TN2, TN3, TN4, TN6, TN7, TN8, TN9, TN10, TN11, TN12, TN20, TN21, TN22. There is a minimum spend amount of £150 to quality for free delivery.

For many other regional postcode areas there is a fixed delivery charge of £20 to £30 with many FREE delivery options for purchases over £300.

For national delivery options please contact us for further details.

Cancellations and Returns:
Topwood Timber ( Topwood Garden Buildings Ltd )   has the right to cancel the order without prior notice or reason.  We do not allow returns or cancellations for any item that has been personalised in anyway. We also shall not be liable for any costs in returning any items back to the Topwood centre in Crowborough.


30 Day Money Back Guarantee:

If for whatever reason you are not fully satisfied with your purchase we offer a 30-day money-back guarantee. You will need to return any goods in the same state as your purchased them along with proof of purchase. We are not liable for any costs incurred in returning goods to our centre in Crowborough.


Non-Fulfilled Orders:

Orders made via our website will be canceled unless full payment is received within 3 working days.


Refunds:  Any refunds authorised by us will be paid by Paypal, cash, cheque or credit card.


Pricing Disclaimer

All prices on this website are subject to change without notice. Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be mispriced.

In the event a product is listed at an incorrect price due to typographical, photographic, or technical error. Topwood have the right to refuse or cancel any orders placed for products listed at the incorrect price.

If an item's correct price is lower than the websites stated price, we will charge the lower amount to you and refund the difference to you as per our normal refund terms.

If an item's correct price is higher than the websites stated price, we will either cancel your order and notify you of the price error and order cancellation or notify you of the price difference to be paid



We have made every effort to accurately display the items for sale with the images, colour resolution and monitor display in order goods for sale are portrayed as realistically as possible.  All information is approximate and provided in good faith.



https://topwoodtimber.co.uk  ( Topwood Garden Building Ltd ) reserve the right to alter, modify or change any of the pricing, details, information and pricing on this website at any time without prior consent or notification. All said changes will be published on the website as soon as is possible.



All products sold on our website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.  Topwood Timber (Topwood Garden Building Ltd)  does not accept any liability for consequential damages, loss of earning or any other indirect losses caused by any goods purchased and removed from your premises.


Agreement of our Terms and Conditions:

By using our website and placing an order with us, you agree to and accept these terms, as well as our privacy policy and our website disclaimer.